All About the Virtuo Car Rental App

Last Updated on April 3, 2022 by Snezana Grcak

App-based car rental services are getting more and more popular, and opting for one might be frustrating since there’s an array of platforms. Shuttle Fare is here to make the process a whole lot easier—learn all about Virtuo car hire deals, and discover whether this is the right app for you! Discover the step-by-step Virtuo car rental procedure, cancellation policy, contact details, and customer reviews. We’ll also give you a few top alternatives to help you compare them and find what works for you!

What Is Virtuo?

Founded in 2015 and launched in 2016, Virtuo provides a seamless app-based rental experience. Avoid long queues and piles of paperwork—you can find a vehicle, make a reservation, and unlock the car all through your phone! The online booking process, digital car key, and in-app chat with a customer representative are just some of the perks of Virtuo. Keep reading to learn how to use the app and make your journey hassle-free!

How Does Virtuo Work?

Virtuo Home Page
Virtuo Home Page

The Virtuo car rental app is easy to use, and the renting process requires just a few minutes. Take the following steps to find your ride, book it, and hit the road in no time!

  1. Sign up for Virtuo by uploading a clear photo of your license and yourself, and give the Virtuo team some time to finalize your account.
  2. Enter your preferred address and pick-up and return times.
  3. Choose the most suitable pick-up location.
  4. Go through the car models and prices to find the one that suits your needs.
  5. Add a child booster seat or another extra if necessary.
  6. Double-check all the details and click on Continue.
  7. Add basic protection for free or plus/premium protection for an extra charge.
  8. Complete your booking.
  9. Download your digital key before the scheduled pick-up time.
  10. Use the key within the app to unlock the vehicle and hit the road! 

After your journey ends, return to the same car park, deliver a final damage report, use the digital key to lock the vehicle, and head back home. It’s as simple as that! 

Virtuo Digital Key
Virtuo Digital Key

Virtuo Car Rental Cancellation Policy

If your plans change and you need to cancel the trip, there’s no need to worry—Virtuo has a fantastic cancellation policy. As long as you cancel the reservation at least 3 hours before the scheduled pick-up time, you’ll receive a full refund. For valet airport reservations, you need to make a cancellation 24 hours in advance to get reimbursement. The refund takes up to a week to appear in your bank account.

Note: If you cancel the car rental reservation after the deadline, Virtuo will charge you a late cancellation fee. The fee is usually equal to the amount of one rental day. For any additional information, see how to contact the Virtuo customer support team below.

How To Contact Virtuo Customer Support

If you’ve rented a Virtuo and want to call a customer service representative, the quickest way to do it is through the app. Enter the Help section and click on the “Contact Customer Service” option, or reach out to the support team via email at [email protected]. The email address is for anyone who has any questions regarding Virtuo car rental deals, prices, or reservations.

Virtuo Car Rental Reviews

Our team went through several websites and countless comments to discover if the Virtuo car rental experience is as smooth and reliable as they claim. Most users have been thrilled with the app, selection of cars, and the overall process. People love how easy it is to hire a car this way and thus avoid the agencies, paperwork, and crowds. Since Trustpilot has thousands of reviews, we singled out a few to show you a glimpse of other people’s experiences.

Virtuo Car Rental Reviews
Virtuo Car Rental Reviews

Negative reviews are scarce, but a number of unsatisfied customers have had similar issues. Apparently, the app hasn’t been functioning perfectly, and it requires considerable improvements. Virtuo also canceled people’s reservations a few times, resulting in users’ disappointment and poor reviews.

Virtuo Car Rental Review
Virtuo Car Rental Review

Bottom Line + Alternatives

Booking a Virtuo car rental is a great idea! The overall opinion is excellent, and most users love the app and its features. For this reason, we recommend trying it out next time you need a vehicle for a short or long journey. And, if you have a pleasant experience, refer the app to a friend to get rental credit for your next trip!

Alternatively, check out our reviews of similar platforms to compare their services and potentially find the company that suits you better.

If you’re searching for a low-cost car rental deal at any major airport, Shuttle Fare is your best bet. Use promo codes for Alamo, Dollar, Ace, or another company to get the most cost-effective ride!