Turo Review: Is It Worth It?

Last Updated on April 3, 2022 by Snezana Grcak

Chasing down a fairly-priced rental deal can be frustrating and expensive if you’re not familiar with all the options and services. Several platforms like Turo make the renting process more seamless and affordable; this guide will take you through Turo’s car-sharing procedure and assist you in finding a perfect ride for a reasonable price. Discover how Turo differs from other rental car platforms and how to use it to get the best deal! You’ll also find some helpful tips, the Turo phone number, customer reviews, and other relevant info regarding Turo rental car offers.

What Is Turo?

Turo is a San Francisco-based company offering convenient peer-to-peer car-sharing services in thousands of cities in the United States, United Kingdom, and Canada. This large car-sharing marketplace has been operating since 2010, and it offers an array of cars that fit any group size or budget. If you’re searching for a straightforward and non-traditional way to rent a vehicle, Turo is your go-to choice! 

What makes Turo stand out from the crowd is that it allows people to rent out their own vehicles; this way, you don’t rent a car from a company but a private car owner located near your preferred pick-up point. Here’s a selection of the US cities where you can easily book a Turo car rental deal:

Turo AtlantaTuro OrlandoTuro Chicago
Turo Las VegasTuro DallasTuro Phoenix
Turo HoustonTuro DenverTuro San Diego
Turo HonoluluTuro Los AngelesTuro Tampa
Turo Destinations

How Does Turo Work?

Turo allows any car owner to rent out their vehicle through Turo’s online interface or phone app. After a private owner lists their vehicle and sets the price, anyone who needs a rental in the area may book it in a few clicks. Car owners and renters can communicate through the platform or Turo app and arrange a meeting. Turo users in the USA have to be at least 18 years old, while the age restriction is more strict for users in the UK and Canada.

Check out our step-by-step guidelines about renting one of the Turo cars or listing your own vehicle in the sections below.

How To Rent a Car Using Turo

To go through the Turo rentals and pick one for your trip or special event, the first thing you need to do is to create an account. Click on Sign Up in the upper right corner of the Turo home page. Use your email, Google, or Facebook so that Turo can confirm your identity and include the necessary info to become an authorized driver. 

The process of booking is painless. Enter the airport you’re flying into or any other pick-up address and your travel dates, and click on the blue magnifying glass on the right.

Turo Home Page

After a couple of seconds, you’ll see an extensive list of all Turo rentals available in the vicinity. Each card shows the basic information and daily price, while the car’s location is revealed on the map as you hover over it. Use filters at the top of the page to filter out too expensive deals or the cars that don’t fit your needs. Below is an example of the car selection list; we searched for Turo Atlanta rentals to show you what it looks like.

Turo Car Selection

Click on any car to check out its features, see additional photos, or read reviews. Go through all the information to make sure the vehicle meets your requirements, and click on the blue Continue button to proceed. Some cars are available for instant booking, while others require sending a request and waiting for the owner to confirm it.

Turo Car Details

You and the car owner handle the Turo car rental process; there’s no intermediary. Reach out to the owner to arrange the exchange or ask anything about the vehicle. You can also request an airport pick-up for an extra fee to avoid a search for another transfer to their home. On the day of your pick-up, find each other easily by enabling location-sharing within the Turo app.

How To List Your Own Car on Turo

If you wish to get some extra money by renting out your car, take the following steps to join the Turo community.

  1. Create an account with your email, Google, or Facebook, and enter other necessary info to confirm your identity or eligibility.
  2. Make a free listing—describe your vehicle accurately, upload several recent photos, and keep your calendar up to date.
  3. Set your preferences or age restrictions if you deem it necessary.

Based on whether you allow instant booking or not, you’ll get notifications whenever someone makes a reservation or sends a request. Confirm or decline it in a timely manner, and reach out to the traveler to coordinate your meeting or ask any questions. After they get back and return the car safely, be sure to leave a review and help other Turo users.

Turo Promo Codes & Discounts

The platform doesn’t support any Turo discount code you may find on a third-party website. Only official Turo discounts are acceptable, and discounts for first-time users aren’t available anymore. 

Frequent travelers will get a loyalty bonus if they use Turo rental services for 10 days during a 90-day period. It doesn’t matter whether you book one 10-day trip or a few shorter trips. On the 10th day, you’ll receive a Turo promo code that you can use for your next trip within the following 90 days. Just enter the code at checkout to redeem a discount coupon. Note that you cannot apply any Turo coupon code to already booked trips or transfer it to someone else.

Some Turo car owners also offer Early Bird discounts for longer trips or codes for future travel. If you get a Turo discount code from a host, note that it will be valid for your next booking with the same person, and you have 90 days to use it. 

Turo Cancellation Policy

Travelers can cancel their trips easily through the website or Turo app. You need to cancel up to 24 hours before the scheduled pick-up time to get free cancellation. You’ll also get a full refund if you cancel the reservation up to one hour after booking. 

Take the following steps to cancel your trip:

  1. Sign in to Turo and open the Trips tab.
  2. Find the trip you wish to cancel.
  3. Click on “Modify trip.”
  4. Select the option to cancel.
  5. Choose a cancellation reason from the list.

After you complete the process, don’t forget to make sure that the trip shows as canceled. If it’s still active, repeat the process and confirm the cancellation. Should you need any assistance or want to cancel your trip because of any issues with the vehicle, call 415-963-4109.

Turo Customer Support

Turo’s Customer Service team is available daily to provide assistance if you have any issues with your reservation, cancellation, or vehicle. You may submit a request online or call a Turo Customer service number based on your location.

  • 415-965-4525 in the United States
  • 888-391-0460 in Canada
  • 44-808-164-1454 in the United Kingdom

In the US, the Turo support team is available around the clock, while the operating hours in Canada are from 6 AM to midnight ET. To reach the UK support team, call between 9 AM and 5 PM GMT +1.

Turo Reviews & Customer Experiences

To ensure the service is as reliable as Turo claims, we searched through several pages and hundreds of reviews. Most Turo car rental reviews are positive, and travelers love its simplicity, the number of cars, and third-party liability insurance. The majority of users had no major issues and were completely satisfied with the app and its services. App reviews on both App and Google Play Stores are excellent, and the rating is almost perfect.

Turo Review

On the other hand, a number of users were left with bad impressions. Some had issues with the host, their behavior, or last-minute cancellations. Other travelers were dissatisfied with the Customer Support team and had trouble resolving issues or even got overcharged.

Bottom Line: Pros & Cons of Using Turo

Overall, Turo is a quick and painless way to find an ideal rental car deal, but all travelers have to be cautious while choosing a car and driving it. See the main arguments for and against reserving a Turo rental car deal before you book your ride and support the car-sharing economy.


  • Turo offers an array of vehicles, from reasonably-priced ones to expensive machines. Models can be several years old and thus affordable for budget-conscious travelers.
  • The premium car rental insurance is around $40 and covers all the costs if the car gets damaged or stolen; this is the best protection plan.
  • All hosts have ratings, and you can check the condition of a vehicle by going through reviews. You’ll also see how long it usually takes for a car owner to respond.


  • Customer service isn’t always responsive or helpful.
  • There’s no referral program and no Turo promo codes for first-time users.
  • Relying on an unknown car owner may affect your plans; if they fail to meet you at the scheduled time, you may miss your flight. They can also accuse you of any scratch or even smell.

For these reasons, we urge you to book a Turo car rental deal from a highly-rated host and take pictures of the car before and after your trip. This way, you’ll be able to drive with peace of mind and have a stress-free journey!

You should also check other car-sharing companies like Getaround to make sure you get the most cost-effective deal! Alternatively, look into Shuttle Fare if you plan to rent a car at any major airport across the country, including car rentals from Miami Airport, Houston Airport, and Orlando Airport.