Last Updated on February 9, 2021 by Greg Bessoni
What is Talixo?
Talixo is a platform that allows you to reserve a taxi or limousine service in over 1000 cities across 100 countries. Its main goal is to provide passengers with efficient transport organization and convenient transfers. Talixo was founded by Sebastian Kleinau and developed by Public In Motion, which is a Berlin-based startup. Is Talixo safe and worthy of your time and money? Keep reading to find it all out and see how it works.
What Does Talixo Offer?
When visiting a foreign city and searching for a ride, passengers usually worry about the safety and affordability of taxis and other transportation services. And if you don’t speak the foreign language, getting a safe taxi cab might be a major issue. That’s why Talixo is here! If you use their services, you’ll know everything beforehand — your driver, the vehicle, pick-up & drop-off locations, as well as the price.
Talixo offers regular and elegant passenger cars, as well as vans and wheelchair-accessible vehicles. If you think about using this platform to arrange a taxi or limo service, this guide is created for you. Discover how to book a ride and see the Talixo reviews, prices, and customer service info.
How Does It Work?
The home page gets you straight to the point. As you can see below, there’s a short booking form that requires your pick-up location, destination, date, time, and discount voucher code if you have any. That’s the first step.
After you fill out the form, the second step refers to choosing a vehicle. You can choose between a taxi, van, economy-class vehicle, business-class vehicle, and first-class transfer. Booking a taxi ride gives you an option of free cancelation available until pickup. Other private car services include Meet & Greet, complimentary waiting time, 24/7 support hotline, and fixed prices, which will be listed as well. The list below provides you with the typical cars for the Talixo vehicle classes.
So, after you choose a suitable vehicle in the second step of the booking process, there’s only one more step — Details & Payment. There will be a list of all the details about your booking, so please check if you entered accurate information. Then, enter your name and phone number (or sign up if you don’t have an account), as well as credit card information. Finally, after accepting the terms and conditions, click “Book” to complete your reservation. If you don’t get a confirmation e-mail afterward, check your SPAM box or contact [email protected]
Talixo offers a comfortable and flexible way to book a ride, and so you can arrange a car for a couple of hours (or as many as 24 hours). Click on the “more options” button on the main page and then tick the “Hourly booking” box. This type of booking includes 15 to 30 minutes of free waiting time but doesn’t include tolls or parking fees.
The “more options” button also allows you to add/change the number of passengers, luggage, children’s seats, and pets.
How to Change or Cancel Your Reservation?
To change your booking, log in to your account and click on the “My bookings” tab. Then, click the “Edit” button on the booking you want to change. If you wish to cancel your Talixo reservation, the process is similar. First, log in and click on the “My bookings” tab. Then, tap on the transfer and choose the option to cancel it. If using the phone app, you can access “My bookings” in the side menu. You may change or cancel your reservation up to 3 hours before the pick-up time. If you book a ride via an external booking engine, Talixo cannot cancel your reservation. In that case, you must contact the company you booked with.
Talixo Phone App
The Talixo phone app is available on Google Play and Apple Store alike. It is an easy way to book a ride whenever and wherever you have time. When you download the app, the first thing you have to do is log in or sign up. After that, the booking process is the same as on the website — type in the necessary information, choose the vehicle, and reserve a ride in no time!
Talixo Customer Service
If you have any questions or need assistance, there are a few ways to reach Talixo customer support. The first option is via the website chat. If you don’t need an immediate answer, you can send an e-mail at [email protected] To get the assistance as promptly as possible, the best way to reach Talixo is by phone. Call +49 30 346497360 from Germany, +441748220043 from the United Kingdom, or +1 (646) 687-6714 from the U.S. The support team is available 24/7.
We looked into Talixo reviews on several websites to see if it’s worth the cost and help you figure out if this is the right service for you. Its rating is above average, and we’re going to provide you with more information on both the positive and negative sides listed in the reviews.
Customers with positive reviews almost always mention professional, polite, and punctual drivers. Passengers had a great experience with transfers that include Meet & Greet service and luggage assistance. We have to mention the communication — Talixo keeps you updated via texts before pickup, and the customer service is very responsive. Customers are also satisfied with the simple reservation process.
In general, there are more positives, but a number of people had negative experiences. Even though some passengers booked a ride in advance, the driver failed to show up or was late. So, if going to an airport, it might be best to arrange a ride earlier than you would’ve booked usually.
Talixo offers upfront and clear pricing. During your reservation process, you’ll see the fixed prices for each ride and vehicle type. If you want to cut your costs, choose a taxi service or economy class. For more convenient transfers, you may book business/first-class vehicles or limousines. Customers are generally satisfied with the price-quality ratio, but some of them listed the high prices as a disadvantage. Of course, the prices vary based on your destination and country.
Pros and Cons
Overall, Talixo provides great transportation services to anyone who’s looking for convenient transfers and professional drivers. After checking out all the aspects and Talixo services, we offer a list of pros and cons to sum it all up.
- Available in more than 1000 cities;
- Customer support at hand 24/7;
- Point-to-point and hourly transfers;
- Straightforward booking system;
- Large and diverse vehicle fleet.
- Possible tardiness due to traffic;
- Some booking changes/cancelations are charged;
- High prices.
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