Last Updated on February 4, 2021 by Greg Bessoni
What is Mozio?
Mozio is a company based in New York City that helps you find and reserve ground transportation services at airports around the world. The idea was born out of its founder David Litwak’s experiences in traveling and struggling to find reliable transfers for getting around.So, Mozio is ideal for passengers who are going on business or leisure trips and need a dependable transfer to a hotel or any other location. You don’t have to deal with foreign or unfamiliar transportation companies anymore — Mozio does all the work for you!
What Does Mozio Offer?
Mozio connects its customers to local companies and thus helps them avoid one of the most stressful parts of any trip, traveling to and from the airport. Not only does it offer private transfers, but Mozio also has information on airport shuttles, vans, taxis, and buses.
Finding a suitable transfer can be confusing, especially when going to a foreign country, and Mozio is here to help you eliminate language barriers and figure out currency conversions. This way, passengers will avoid the possibility of being ripped off. So, if you want to lower your costs and save plenty of time, Mozio is your go-to choice!
You might be wondering how well does it actually work, and we’re here to answer all your questions.
Managing Your Mozio Booking
As you can see, Mozio’s home page is simple and straightforward:
All you have to do is fill out the pick-up/drop-off date and time, as well as a number of travelers, and click the “SEARCH” button. Then, you’ll see a list of available transportation options, including travel time and rates. After you choose a suitable ride, type in your personal information, additional pick-up details, and credit card info. We suggest that you create an account (see the image below); it will make the checkout process much faster.
Finally, after entering your credit card information, click the “Book” button at the bottom of the page, and your reservation will be sent. Also, you will receive a confirmation e-mail. In case you don’t get this e-mail, click the “Resend Booking” button on Mozio’s home page.
How to Contact Mozio Customer Service?
Mozio offers 24/7 customer support, and there are a few ways to get in contact with them. See all the options and use whichever one suits you.
First of all, you can send them an e-mail at [email protected]; they generally respond within a couple of hours. For a quicker answer, you may try to live chat on their website. However, the best option for customers who need assistance as soon as possible is to call Mozio toll-free at +1 855 980 7669 or +1 415 969 7669. It’s the simplest and quickest way to get your answers right away.
Mozio Phone App
The company also offers a phone app available on both Apple Store and Google Play Store. The app has several great features and allows you to travel hassle-free. It lets you access your reservations even while offline and notifies you when your reservation is coming up. Customers can also use the Mozio app to contact customer support, which can be very helpful if you have any issues. Download the app and sign up using your Mozio/Facebook/Google account.
What Do the Mozio Reviews Say?
Reviews are usually the easiest way to discover whether a service is reliable and safe, but we cannot always fully rely on a review. Mozio works with countless transportation services and arranges many transfers each day; not all of them can go smoothly and without issues. However, although reviews are mixed, the majority of passengers are definitely satisfied with Mozio services.
Many users state that they had an amazing experience. According to them, drivers were professional, friendly, and punctual, which might be the most important for passengers with a tight schedule. Happy customers also say that communication was great; according to them, the staff will keep you updated with any information you need during the entire process.
On the other hand, we also checked out negative reviews to inform you of (and prepare you for) some common issues. The main problem is the refund policy — it seems that they recently changed it (probably due to COVID) but didn’t post that anywhere. Namely, even though the website explicitly states that cancellation is free, customers haven’t been getting refunds but only credits for the next ride.
How Mozio Handles Issues?
When complaints are filed, Mozio follows up with customers and responds promptly, but they don’t always resolve the issue. We already mentioned complaints regarding refund policy; when customers reached out to the customer support center for assistance, they did respond right away but only to apologize for the inconvenience and say that there have been changes in their policies. However, we have to praise Mozio for effective communication since no customer is ever left without an answer.
Since different companies bill differently, passengers would find it hard to pick the most affordable one without any help. For this reason, Mozio establishes the rates with the transportation companies and provides you with fixed rates ready to be compared and booked. And we noticed that passengers didn’t have complaints regarding the prices.
For example, Mozio offers Cancun Airport shuttle transfers for as low as $7, Gran Canaria LPA transfers for $37, as well as Paris CDG Airport transportation for $58.
If traveling alone, sometimes you can find much cheaper alternatives. For instance, when you search for a Mozio ride from LAX to the Hollywood area, solo travelers will pay around $60. In this case, we suggest booking Shuttle2LAX and pay only $20. So, wherever you go, feel free to check out other transportation-search engines and compare the rates.
Mozio is Getting There
Even though the company is quite young — it was founded in 2012 — they work with numerous companies and update their services regularly. Due to the number of airports they serve, it’s inevitable that problems occasionally occur, but Mozio still manages to make the process much simpler for most of the travelers.
Of course, if your hotel offers a possibility of airport transfer, we highly recommend choosing that option over any transportation company. But Mozio usually is a great alternative; it’s easier to use than some ride-sharing apps and cheaper than many private transfers. And if you check out the TrustPilot reviews, you’ll see that 95% of customers would agree with us.
Additionally, we noticed that using Mozio might be more useful in Europe or Asia. People in the U.S. generally choose ride services like Uber or Lyft, which aren’t that popular in Europe, and that’s where Mozio comes in handy. According to some reviews, many passengers had an excellent experience booking a Mozio ride in Athens (Greece), Dublin (Ireland), Istanbul (Turkey), and Kuala Lumpur (Malaysia).
Mozio is getting more and more popular among travelers, and it can certainly turn your ride to/from the airport into a delightful experience. So, it’s definitely worth giving a try.
Pros & Cons of Mozio
- Making a reservation is simple and quick
- Avoiding unfamiliar/foreign companies by booking directly through Mozio
- Wide range of prices and services
- Professional and punctual drivers
- Helpful and high-quality customer service
- Getting a coupon/voucher instead of a full refund
- High fees for changing reservations
- Shuttle Fare assists travelers in finding transportation by analyzing each option in various in-depth guides. We’ll help you make informed decisions when choosing your next airport shuttle, taxi, private transfer, or public transportation option. If you need an immediate quote and reservation, visit shuttlefare.com, the trusted leader since 2008.