Full GotoBus Review

Last Updated on June 30, 2021 by Snezana Grcak

Is GotoBus.com trustworthy? Let’s find out together! We did an extensive review of this website so that we could guide you through the booking process and ensure that GotoBus is safe. Discover its services, how to use them, and the experiences of GotoBus’ previous users! You can also go through our reviews of similar platforms to compare them and find the best option—learn more about Busbud, Wanderu, and CheckMyBus.

What Is GotoBus?

GotoBus is a travel website and a marketplace for intercity bus tickets. It also offers other travel services, such as sightseeing tours and hotel deals. The website covers many transportation providers in North America and Europe. You can use it to find a suitable transfer, make a reservation, track your bus, and even book a low-cost hotel deal if you need it.

GotoBus allows you to purchase tickets from many popular bus operators, such as Greyhound, Peter Pan Bus, and OurBus. Follow our instructions below to learn how!

How Does It Work?

The GotoBus home page offers all the information you need. There’s a short form you need to fill out to find a bus ticket, but you can also check out the most popular bus routes, tours, and hotel deals. Enter departure and arrival cities and dates to see all your options. A great thing about this search engine is that it lists each day’s lowest prices even before you click on Search. This feature makes the entire process much simpler for all budget travelers.

After you tap Search, the platform will provide you with a list of all available departures and details like travel time, bus amenities, and bus stops. Go through the list to find the most suitable transfer, click on Book, and then tap Add to Cart to continue to the shopping cart.

Sometimes, the listed price isn’t final. For instance, if you wish to book the Peter Pan Bus ticket, the site will add a $4 booking fee. For Greyhound transfers, this fee is lower—they will charge you only $1.

Tap Proceed to Checkout to get to the next step. You can either sign in or checkout as a guest and enter personal and payment information. GotoBus accepts Visa, MasterCard, or American Express cards. When you get the confirmation email, print out your ticket and show it when boarding the bus!

GotoBus Promo Code

Coupon codes let you get a discount and minimize your travel costs. They are often available online—find out more in the GotoBus Coupons section. You can also check out GotoBus Deals to see if there’s any current promotion or discount for your route.

How To Change or Cancel Your Reservation

GotoBus doesn’t allow changing your transfer details or canceling the reservation. You can change the passenger’s name or email address, but that’s it. So, before confirming your order, make sure you entered the accurate details. 

GotoBus Baggage Policy

Most bus providers allow each passenger to bring one piece of luggage and one carry-on. Note that the luggage shouldn’t weigh over 50 pounds. The charge for any additional or oversized luggage is usually $10 per piece.

GotoBus App

The phone app for GotoBus users is available on App Store, and you can download it free of charge. It’s easy to navigate and offers a GPS feature to find the closest bus stop, as well as a bus tracker. GotoBus also allows frequent travelers to collect travel points and earn a free trip!

GotoBus Customer Service

The customer service team offers support around the clock! If you need any help, you have a few ways to reach out to GotoBus:

GotoBus Reviews

The overall rating puts GotoBus behind other similar platforms. However, most negative comments are related to the state of restrooms, bus drivers, or delays, and those aren’t GotoBus’ responsibilities. The website helps you compare and reserve bus tickets, but it doesn’t operate any bus. Therefore, the official bus providers need to address such issues, not GotoBus. The only problem that the platform seems to have, according to a few passengers, is the unresponsiveness of the customer service. Some travelers were put on hold and couldn’t reach out to the customer support team.


In general, GotoBus is a helpful metasearch engine that allows you to lower your expenses by comparing the prices of diverse bus providers. The booking process is straightforward, and the list of departures is usually extensive and gives you plenty of options. However, since most tickets are non-refundable, double-check all the details and personal information before you place your order. If you think there’s a possibility of changes in your plan, consider using a platform that offers refunds, such as GetByBus. Also, be sure to arrive at the bus stop 30 minutes before the scheduled departure!

Whether you need a reliable transfer to an airport or look for useful travel information and website reviews like this one, Shuttle Fare is your go-to choice! Use our deals and tips to travel stress-free wherever you go!