GetByBus Review – Is This Bus Ticket Service Safe?

Last Updated on February 12, 2021 by Snezana Grcak

What is GetByBus?

GetByBus is one of the most advanced platforms in the bus industry. The platform allows you to book bus tickets for more than 7,600 bus routes across Europe. GetByBus schedules include domestic and international routes to and from Germany, Austria, Poland, Italy, Switzerland, Slovenia, Czech, Serbia, Croatia, etc. There’s also an option of renting a bus. Keep reading to discover all about its routes, tickets, and services, as well as GetByBus reviews.

What Does GetByBus Offer?

Whenever you search for an affordable European bus transportation service to take you to another city or country, GetByBus is your go-to choice. Their international and long-distance buses are comfortable and budget-friendly, and you can easily find a suitable bus route. GetByBus allows you to find timetables and book tickets online within minutes. So, keep reading to discover how it works, how to reserve a bus ticket, popular bus routes, GetByBus reviews, and much more. Let us help you have a stress-free trip wherever you go!

How Does It Work?

GetByBus has a straightforward and simple booking process. When you enter the home page, it instantly leads you to the “Find your bus” option that requires a few pieces of information before it provides you with a list of all available trips. Enter your departure city/station/airport, destination, date, and the number of passengers to proceed. This is how it looks like:

After you click the “Search” button, wait for a few seconds for the platform to find all the departures. You’ll get a list of all the options and relevant information for each bus, such as bus stops, the duration of the trip, the bus provider (and its rating), as well as the price.

If you click the small “plus” button next to the departure city, you’ll see some additional information. Also, under the list of the available buses, the platform offers accommodation options in your destination city. GetByBus gives you a map of the hotels and apartments near the city bus station that further takes you to, where you can book a room.

When you find a suitable bus, click “Buy Ticket” for the next step of the reservation process. Now, you need to type in your name, e-mail, and phone number and choose your ticket type (normal/student/child). For example, if the standard price is 28 EUR, the student ticket cost will be 26 EUR. There’s also a small booking fee. After filling out the form, click the “Confirm & Pay” button that will take you to the final step. Then, just type in your credit card information, and your ticket is reserved! At the moment, bus companies only accept printed tickets, and so you need to print the ticket and carry it with you during the bus ride.

How to Re-Book or Cancel Bus Tickets?

You are allowed to re-book your ticket up to 24 hours before the departure time. However, in case you booked a non-amendable ticket, re-booking isn’t an option. So, pay attention during the booking process since it will be stated if a ticket is non-amendable. If you’ve already purchased a ticket, go to the “My Tickets” area to see whether it’s amendable or not.

Alternatively, you can cancel your GetByBus bus ticket up to 48 hours before the departure time, and a refund service fee is up to 20% per ticket. In case some ticket is non-refundable, you’ll see it before the purchase; it’s always clearly stated.

GetByBus Phone App

GetByBus makes traveling so simple that it allows you to reserve your ticket using your phone. Apart from booking, the app lets you search for buses, see your purchased tickets, and find bus stations nearby. The GetByBus app is available on Google Play Store and Apple Store. The process is the same as on the website and perhaps even easier to use. 

GetByBus Customer Service

The downside to the GetByBus platform is that there aren’t many available ways to contact them. If you have any questions, you can check out their FAQ page that might provide you with the needed answer. If you still need help, don’t hesitate to use the contact form to reach the GetByBus customer support team. Fortunately, they are very responsive, and you’ll promptly get the answer you need.

GetByBus Reviews

Looking into customer feedback is the best way to discover if a bus company is trustworthy and reliable, but that can be time-consuming sometimes. So, we’re going to help you cut corners by giving you all the information on GetByBus provided by its users. 

In general, customers are very satisfied with the bus service, and most of them had great experiences. The GetByBus team is very responsive and willing to help, which is crucial when passengers have issues or want to change their bookings. Also, we all know how the COVID pandemic has been affecting transportation, but GetByBus users haven’t had problems so far. Check out a couple of reviews that support our claim: 

Some passengers did have negative comments, which is expected since this is a big company with countless weekly trips. Nearly all the negative reviews can narrow down to one problem — delays. A delay is an even greater problem when someone doesn’t have a direct trip but has a change; if the first bus arrives much later than planned, the customer will miss the second bus and might be left with no option.

GetByBus in a Nutshell 

All things considered, GetByBus truly is a convenient platform that allows you to quickly and safely reserve a bus ticket and travel across Europe. The positives outweigh the negatives, and we highly recommend their services. To sum it all up, we created a list of all GetByBus pros and cons with the most important aspects and services.


  • It covers more than 10 countries and offers over 7,600 bus routes;
  • The reservation process is straightforward and safe;
  • Passengers can easily re-book or cancel their tickets;
  • Customer service representatives are responsive, kind, and helpful;
  • Prices are equal to or lower than the ones at bus stations;
  • Special offers.


  • There’s no phone number for inquires;
  • The company bears no responsibility if the delay is less than 2 hours.

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