Getaround Review: Is This the Best Way To Rent a Car?

Last Updated on April 3, 2022 by Snezana Grcak

After looking into AutoSlash, Car Rental Savers, and Turo, our team decided to do a full-scale review of Getaround and help you find the best car rental deal. This guide will take you through the Getaround car rental process, explain how to share your vehicle, and provide other valuable information. You’ll also find a comparison between Getaround and other similar platforms and discover the best one!

What Is Getaround?

Founded in 2009 in the San Francisco Bay Area, Getaround allows its users to rent cars or share their own vehicles easily and for any use. Users can choose from an extensive vehicle display and book a car without meeting anyone or waiting in lines to pick up keys. Whether you do it through the Getaround app or online interface, renting vehicles is quick and straightforward on both ends, and we’ll provide you with step-by-step guidelines.

Where Is Getaround Available?

Getaround operates in hundreds of cities in the following countries.

  • United States
  • United Kingdom
  • Austria
  • Belgium
  • France
  • Germany
  • Spain

The Getaround age limit is 19, and anyone younger than 21 must have a clean driving record.

How Does Getaround Work?

Getaround lets you browse thousands of cars to find the one that meets your requirements or budget. On the other hand, if you work from home and want to earn extra money, you can list your vehicle for others to rent. Each process is super easy—it takes just a few minutes, and you’ll find all the steps below.

How To Book a Car Using Getaround

Open the Getaround App or log in online at and then take the following steps.

  1. Sign up using the Getaround app or website. 
  2. Enter your address into the search bar.
  3. Add pickup and return times, and click on the purple magnifying glass to see all cars available for booking.
Getaround Home Page
  1. Tap the “Filter” button to narrow your results, and the list will automatically update.
  2. Click on any car for additional photos, details, prices, or to instantly rent it.
Getaround Car Rental Selection

After selecting what works for you, you’ll enter your payment info and driver’s license details before booking the vehicle. Check your emails for booking confirmation.

How To Share Your Vehicle

Sharing a car is a safe and straightforward process with 24/7 host support and the Getaround insurance program covering guests and vehicles. Fill out the form on the Share a Car page, tap on the “Next” button, and take the listed steps to complete the procedure.  You’ll also have to prove car ownership. Finally, add a detailed description, pictures, car features, and other relevant information, such as whether smoking or pets are allowed. 

Getaround Cancellation Policy

You may cancel your trip on the web or within the Getaround app. Log in, check your trips, click on the one you wish to cancel, and click the Cancel button. Sometimes, Getaround charges a cancellation fee, which is avoidable if you:

  • Cancel the trip within an hour of booking;
  • Cancel with at least 24-hour notice.

In any of these cases, you’ll get a full refund and call off the trip without any hassle or extra charges.

How To Contact Getaround Customer Service

You can reach out to the customer support team via Getaround’s help center. Submit a request through the form or use the app—tap the three lines in the top left corner and click on “Help?” to fill out the same request form. After submitting, a Getaround agent will email you the answer to your question.

Getaround Help Center

Searching for the Getaround phone number? Note that you can call them only during an active trip, starting a couple of hours before the scheduled time. The process is the same; after you click on the three lines in the top left corner, tap “Call Customer Support” to reach out to the Getaround team.

Getaround Alternatives

To ensure that you book the most suitable ride, we always suggest checking similar platforms for other deals. Whether you’re searching for a cheaper offer or a better car, there are a few great alternatives. While AutoSlash and Car Rental Savers provide information on cheap car rentals, Turo allows you to book a vehicle from a private owner, just like Getaround. 

Wondering which platform is the most reliable or has the best deals? We did a Getaround vs. Turo comparison to help you find an answer to that question. Although both companies aim to provide safe and diverse car-sharing services, Getaround reviews revealed some negative feedback, and we discovered that consumers are more satisfied with Turo. So, our vote goes to Turo car rentals, but be sure to check both before booking.

Bottom Line

Getaround provides an easy-to-use booking platform with thousands of vehicles, from older and cheaper ones to high-end machines. Before renting a car, check the host’s rating and reviews, and don’t forget to take pictures of the car before and after your journey. By choosing a highly-rated host, you’ll lower the chances of having any inconveniences. 

Some customers had issues with the unresponsive support team or unwanted charges. Dealing with problems might be more stressful with Getaround and its private car owners than at a traditional rental car company. On the other hand, one of the best things about Getaround—except for a variety of car rental deals—is the bonus program. Recommend the platform to your friends, and you’ll get a Getaround promo code or a $200 bonus!

Finally, if you want to rent a car from an airport, check out Shuttle Fare and book a low-cost rental deal by applying one of the following promo codes: