Buster Review – Is This Transportation Service Reliable?

Last Updated on February 12, 2021 by Snezana Grcak

What is Buster?

Buster is one of the best group transportation options for any event across the United States. It offers a very simple way to search, compare, and book buses, vans, or limousines. Buster has a unique approach to group transfers which attracts more and more travelers, as well as event planners. The company was founded in 2012 by Harald Kruse; the Buster team is based in New York City and has a co-office in Chicago. 

What Does Buster Offer? 

When planning a group event that requires transportation, it might be hard to find quality vendors with available and suitable vehicles at reasonable prices. That’s why Buster is here — to take the stress out of tracking down transportation. This company is ideal for conventions, business meetings, corporate events, weddings, group road trips, and more! It saves your time by finding all the available transfer deals and allows you to save money by comparing their prices. Keep reading to see how to make a reservation in a few easy steps.

How Does It Work?

When you visit the Buster home page, it instantly takes you to the short booking form that you need to fill out in order to see the transportation options. The first step includes typing in your pick-up address, date & time, destination, and the number of people. Also, you can add one or more additional stops. This is how the main page looks like:

After you enter all the details, click the “Search” button and wait for a few seconds to get all the available vendors. The second step introduces you to all vehicle types and deals, such as vans, school buses, buses, SUVs, party buses, coaches, limos, and even the well-known yellow school buses. Every option includes a picture of the vehicle, a short description, the number of seats, and the price. Buster will provide you with an itinerary, and you can still make some changes before finally choosing your transfer.

As you can see, you have two options after deciding upon a vehicle: “Add to cart” and “Check out”. A few years ago, Buster announced a ground-breaking enhancement — a shopping cart feature —that allows its customers to reserve any number of vehicles for multiple itineraries but all under one reservation. So, if you want to book more than one vehicle, click “Add to cart” and then the “Keep planning” button to continue shopping. If booking only one vehicle, you can go straight to checkout. The final step requires your personal details and credit card information (you can also sign up beforehand). Fill out the form, click the “Book” button, and your reservation is sent. 

How to Change or Cancel Your Buster Reservation?

Once you sign in, Buster allows you to manage all your trips, and you can edit trips or send questions about a trip even after booking. To change your reservation, find the trip in your dashboard and click through to update it. You’ll also see if changes affect your trip price. If you wish to cancel it, the process is the same, and you can cancel it at any time. In that case, you might be wondering what is Buster’s cancellation policy. You will get a full refund if you cancel at least one week before your trip. If you cancel a couple of days before the journey, they will refund 50% of the price, but if the cancellation occurs within 24 hours, the entire trip price will be charged.


Best Price Guarantee

This convenient service applies to every Buster trip. If you come across a lower price for the same itinerary, Buster will match the offer and refund the difference. Call them at 212-220-3856 or use the live chat feature at least 8 days before your trip date. You also have to send them the written price quote, and they will take it from there.

Buster Customer Service

If you have any questions or issues, there are a few ways to reach Buster’s customer service. You can use the live chat option on their website that you can find in the bottom left corner. Type in your e-mail, name, and phone number, and then click “next” for the next step. If you’ve booked a trip and have a question about it, chat with the Buster support or your trip operator on your trip’s page in the Buster dashboard. Alternatively, you can send an e-mail at support@buster.com or call them directly at 212-220-3856. 

Buster Reviews

Being the most comprehensive transportation service for group trips, Buster is one of the leading companies in this field. In general, its customers are delighted with their offers and prices. We wanted to make sure the Buster services are as good as they claim and looked into their reviews on several websites. Here’s what we discovered.

Overall, Buster has excellent reviews! Almost all Buster users are very pleased with its simple booking process, an array of vehicle types, upfront and affordable prices, as well as professional and kind drivers. According to the reviews, they are willing to meet all of your needs. Of course, there’s a small number of people that had some issues or misunderstandings, such as a date or time mix-up. However, the Buster team is very responsive, and customers with such experiences got at least a partial refund. 

Buster in a Nutshell

Buster is the fastest resource for group transfers with a straightforward reservation system. You can rest assured that your Buster vehicle will be safe, clean, and comfortable since all their vehicle operator partners meet USDOT safety and insurance standards. And, based on the reviews, the drivers are always competent and friendly. All things considered, Buster is certainly worth the cost, and we highly recommend using their transportation services.
Don’t hesitate to use Buster; this is what you’ll get:

  • a variety of vehicles to choose from;
  • upfront pricing and wide price range;
  • a simple booking process;
  • responsive customer support team 24/7;
  • cancellable and refundable trips.

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