BlaBlaCar Reviews – Is This Carpooling Service Safe?

Last Updated on February 4, 2021 by Greg Bessoni

What is BlaBlaCar?

BlaBlaCar is a major carpooling service that connects drivers with passengers headed in the same direction. It’s ideal for travelers who want to reduce their expenses by sharing the cost of the journey. The platform was created in Paris, France, by Frédéric Mazzella. Being used in 22 countries, BlaBlaCar is a global community of more than 90 million drivers and passengers. It’s safe and very easy to use — keep reading to find out everything you need to know about this service, its phone app, and how to find and arrange a ride.

What Does BlaBlaCar Offer? 

Plan on going to another city or country by yourself and looking for a simple way to cut your costs? Buses are affordable but often crowded, slow, and inconvenient, while private transfers are usually very expensive. So, BlaBlaCar is here to help you find a middle ground! This world-leading carpooling platform allows you to quickly find a driver or passenger who’s traveling the same way and is willing to share the cost. Apart from money, you’ll save time and maybe even make new friends.
If you haven’t used BlaBlaCar services so far, and you’re wondering how it works, there’s no need to worry. We’re going to provide you with all the relevant information; see how to find the best transfer in a few easy steps!

How Does It Work?

If you’re searching for a ride, even at the last minute, it’s easy to find a driver using the BlaBlaCar platform. Visit their home page and choose the country, after which you have to type in where you’re leaving from, where you’re going, and when. However, you should sign up first — do that by clicking the “Sign up” button in the top right corner. Use your e-mail or Facebook account to create your profile in no time.

Then, after selecting the cities and date of your trip, you’ll see a list of all the drivers with the same destination that can share a ride with you. Each driver has their own profile that helps you find out more about them — you can see their bio, reviews, driving skills, what type of car they’re driving, and so on. Of course, the prices will be listed as well. 
When you choose your driver, click “Continue” to get to the payment section. You will see the total cost of your journey and be able to pay via MasterCard/Visa credit card or PayPal. On the right side, you can see a “Ride summary” with information on your journey and driver.

Finally, after you click the “Pay” button, your reservation will be sent. You will receive a confirmation e-mail, after which you’ll be able to get in touch with your driver. Feel free to ask him about the pick-up spot or anything else you might want to know. 
If you’re offering a ride, the process is quite simple, too. Click “Offer a ride” in the upper right corner, fill in your departure point, where you’re headed, and where you want to drop off your passengers. Choose your route, date, time, number of passengers, and price. Finally, you may add a comment in case there’s some additional info you would like to share, after which you can publish your ride. After your journey, BlaBlaCar will send you the money to your bank or PayPal account.

BlaBlaCar Phone App

The BlaBlaCar phone application is available on both Apple Store and Google Play Store. We recommend downloading the app and using it instead of the website since it’s the simplest and quickest way to find your ride and book it. You can use it to search for a ride, offer a ride, chat with your passengers, and pay. The process is completely the same as the one on the website, and the app works perfectly.

How to Contact BlaBlaCar Customer Service?

You have a couple of ways to reach the BlaBlaCar Customer Support team. Visit the BlaBlaCar page to use the chat option that’s available 24/7. See the bottom right corner, and look for a blue “NEED HELP?” card. Type in your question, click the “send” button and wait for a prompt answer.Alternatively, you can visit the BlaBlaCar Help Center and check out the articles with various questions and answers that may help you, too. As you can see, there’s no phone number that you can call; these are your only options.

BlaBlaCar Reviews

We already mentioned that the BlaBlaCar services are used by passengers in 22 countries, including Spain, France, Italy, the United Kingdom, Russia, Germany, Serbia, India, and Mexico. Overall, its rating is excellent, but reviews vary in different countries. 
For example, in some countries, the number of users isn’t high enough to provide sufficient flexibility. Also, passengers aren’t satisfied with the fact that there’s no phone number that you can call and get immediate help. That’s why we suggest that you stay in touch with your driver/passenger and agree on a pick-up/drop-off spot in advance. This is extremely important because you cannot always see the precise locations in the app.
However, BlaBlaCar users are generally satisfied with the carpooling services. According to its passengers, one of the BlaBlaCar advantages is the fact that it’s more affordable than public transportation in most cases. What’s even better, these transfers are faster and more convenient! Additionally, it allows you to get in touch with your driver/passenger. For instance, if you’re the only passenger, the driver might be willing to change a pick-up or drop-off spot that better works for you.


BlaBlaCar prices are established by its users. There are no fixed rates, and the price of any journey depends solely on its driver. And the fact that the platform is available in over 20 countries is also relevant in this section. For this reason, we cannot provide you with approximate rates in general, but we can pick several popular destinations and check out the estimates. 
For example, a BlaBlaCar ride from Barcelona to Madrid costs approximately €38. The price is similar to a train ticket cost, but the BlaBlaCar transfer is certainly more convenient. Transfers between Paris and Marseille have an estimated price of €40, while the price for a ride from Rome to Milan is about €31. To find out the rates for any other destination, feel free to use the BlaBlaCar website or phone app.

BlaBlaCar in a Nutshell – Pros and Cons

Overall, BlaBlaCar offers a unique service that helps its users to cut their costs, save some time, and even make new friends. The company aims to become a go-to choice for shared mobility, and it’s getting there. Just like every service, BlaBlaCar has pros and cons; we looked into its services, general information, and reviews to make a list of its advantages and disadvantages.

  • Affordability — it’s cheaper than other transportation options;
  • Convenience — it allows you to avoid crowded buses and trains;
  • Safety — every user has reviews and personal information listed;
  • Simple booking — making a reservation is as simple as it can be;
  • Communication — easily get in touch with your driver/passenger.


  • Customer support — there’s no customer care phone number;
  • Flexibility — not sufficient drivers/passengers for regular rides;
  • You cannot respond to a poor rating if you get one.
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